Quiet Fix: Rebuilding a Failing Facility from the Inside Out

Challenge:

A facility was in complete operational freefall. The company had just terminated the entire management team for theft totaling over $40,000 per month. Morale was low, inventory control was nonexistent, and corporate oversight was minimal. But shutting the location down wasn’t an option — it was a key revenue driver in the region.

What I Did:

I was brought in quietly to assess, stabilize, and rebuild — without tipping the frontline team to what was about to occur. I began with a full audit of fleet inventory, service records, and dispatch procedures. I rebuilt trust with staff through one-on-one engagement while overhauling internal controls, repair schedules, and rental workflows.

I implemented structured reporting, service tracking, and payroll oversight to ensure no more funds were bleeding out through fraudulent parts billing or “ghost sales.” I also worked with corporate to reestablish basic operational discipline — without disrupting daily business.

Once stabilized, I helped train and onboard new leadership — leaving behind a playbook that allowed the branch to sustain its recovery and rejoin the top-performing tier of the region.

Results:

Stopped $40,000/month in losses tied to internal theft

Rebuilt dispatch, service, and rental workflows

Restored operational control within 90 days

Supported seamless transition to new leadership team

Prevented branch closure and sustained profitability post-rebuild

Tags:

#CrisisRecovery #OpsTurnaround #FleetManagement #ServiceControls #FieldLeadership