The Beginning

I never intended to write about this. I simply wanted a roof that wouldn’t leak.
We purchased a well-built home and invested heavily in updates meant to last — plumbing, flooring, electrical, and, finally, roof maintenance. When I hired Rackley Roofing, I expected the same level of professionalism we’d seen from other contractors.

What Happened

Eighteen months after the initial work, we had leaks. Rackley recommended and performed the same repair again.After this second repair, the problem worsened. Every storm, a new leak. When I asked Rackley to correct the issue, their Vice President of Service called the leaks “normal,” referencing their own building as an example. The moment proof of the leaks coming from their work, Follow-up emails went unanswered.

The Legal Path

We hired counsel. After lengthy correspondence, Rackley offered roughly one-third of the repair cost of just the roof in exchange for a confidentiality and non-disparagement agreement.I declined. Accepting money for silence would have felt like endorsing a system where accountability can be purchased.

The Lesson

While money can fix roofs, only integrity repairs trust. This experience has shown how large companies sometimes rely on silence instead of solutions and how transparency, even uncomfortable transparency, can be a form of public service.

The case remains under review with the Tennessee Board for Licensing Contractors.
My goal in documenting this is not retaliation but awareness — to help homeowners understand the importance of documentation, communication, and holding contractors to their stated standards.

Ongoing Transparency

I will continue posting verified updates, photographs, and findings through the official BBB complaint process and my Medium documentation series. Read the complete version on Medium →