The Proof Series — Chapter 2: February → March 2024
Chapter 2 marks the turning point in The Proof Series — the moment when Rackley Roofing’s documentation, proposals, and internal communications stopped matching their later public narrative. After a clean, problem-free baseline established in 2022, the first leak appeared on February 25, 2024 at the exact boot Rackley had serviced two years earlier. The leak was not storm-related, age-related, or “normal for a metal roof.” Rackley performed a small patch with no warnings, no findings, and no note of underlying concerns.
Three weeks later, on March 19, Rackley sent a new proposal that mirrored their 2022 scope almost line-for-line: replace hardware, reseal penetrations, tighten fasteners, and address isolated leaks. No new inspection accompanied it. No damage was documented. No reasoning was given. It was the same work they had already completed once — a duplicate proposal that made no sense unless the original 2022 repairs were insufficient. When questioned, the project manager replied, “we were just there in February,” a statement that did nothing to explain why preventive maintenance was being re-sold.
The chapter breaks open on May 8–9, when a severe storm caused the roof to fail across multiple points, producing over a dozen leaks. An internal email accidentally forwarded to the homeowner shows Rackley privately acknowledging that the questions about rot, mold, and scope contradictions were “very valid,” and even asking internally whether their own assessment was “off the mark.”