The Proof Series — Chapter 5: Foam Closures — The Moment Everything Shifted
Chapter 5 marks a critical turning point in The Proof Series—the moment when confusion crystallized into clarity. After months of active leaks, documented staining, deteriorating substrate, and five service visits without written findings, Rackley Roofing’s first written communication since early summer arrived on November 20, 2024. It wasn’t a diagnosis, an explanation, or a summary of what their technicians observed across three seasons. It was a proposal for foam closures—an item unchanged since 2022 and incapable of explaining screw wicking, rafter staining, attic pooling, or rack-mounted moisture paths documented since May.
The following morning, when asked whether closures could realistically stop leaks, Rackley responded by requesting the May photos again—images they had lost despite technicians entering the attic seven times since February. Moments later, they introduced a new theory: that the leaks might worsen in winter. This suggestion contradicted their own records; moisture had been observed in spring, summer, fall, and winter. The leaks weren’t seasonal—they were situational, appearing whenever water touched the roof.
Adding to the confusion, the lead technician casually mentioned being able to “do the closures on the side for cheaper,” reinforcing the idea that closures were a low-priority line item—not a structural fix. The mismatch between the proposed solution, the technician’s attitude, and the documented evidence exposed a clear pattern: as the symptoms worsened, the explanations became weaker; as the questions became more specific, the responses became evasive.
By December, the homeowner laid out the truth plainly: Rackley’s technicians had witnessed progressive interior damage for months, yet none of it appeared in their records. The final comparison—the shop on the same property, built with identical materials and never leaking—eliminated every excuse. Only one structure had been serviced by Rackley.
Chapter 5 is where the story stopped being about leaks and became about accountability. Link to full Story